Return & Exchange Policy
We truly want you to love your purchase. If something doesn’t work out, we’re here to help. Being a small shop, we ask that all return requests follow the guidelines below.
Return Window
Our return policy lasts 14 days from the delivery date.
If 14 days have passed since your order was delivered, unfortunately we are unable to offer a refund or exchange.
Return requests must be approved before items are sent back.
Return Eligibility
To be eligible for a return:
• Items must be unused, unworn, unwashed, and in original condition
• All tags, packaging, and accessories must be included
• Items must be returned in the same condition in which they were received
Items that are worn, washed, used, opened, or damaged will not be accepted.
We are unable to accept returns for used or opened items.
Final Sale Items
The following items are final sale and not eligible for return or exchange:
• Items purchased with discount codes of 15% or greater
• Items purchased during sales or promotions
• Clearance/outlet items
The 10% welcome code is the only exception and does not make your order final sale.
Restocking Fee
Approved returns are subject to a 5% restocking fee, which will be deducted from your refund. Additionally, $5 return shipping will be deducted or you can contact us for the address to send back with a carrier of your choice.
This helps cover processing and restocking costs for our small shop.
Free Shipping Orders
Orders over $150 qualify for free shipping.
If items from a free shipping order are returned and the remaining merchandise value falls below $150, the original $10 shipping fee will be deducted from the refund.
Exchanges
We allow one exchange per order.
If you would like to exchange an item, please contact us first so we can assist you.
Incorrect or Non-Returnable Items Sent Back
Please ensure only approved and eligible items are returned.
If a non-returnable item is sent back, the customer will be responsible for paying the shipping cost to have the item returned to them.
International Orders
For international orders, customers are responsible for arranging and paying for their own return shipping through their preferred carrier.
Shipping costs, duties, and taxes are non-refundable.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, missing an item, or incorrect, please contact us within 3 days of delivery so we can help resolve the issue as quickly as possible.
Need Help?
We understand that sometimes things simply don’t work out, and we always do our best to help when we can. If you have any questions about your order, please feel free to reach out. We're always happy to assist.
Thank you so much for supporting our Little Crew. 💛
